A: Sure. When an appointment is booked, you already have a time window given for the appointment. Please ensure the family member is present for the given time window. The nurse will not wait for the family member. The nurse has to get started with the appointment as soon as she arrives. If the patient needs 5-10 minutes to prepare before or after the nurse arrives, that is acceptable and the nurse will allow that time for the patient to be ready.
A: The appointment could take anywhere from 45 minutes to 1 hour, depending on the foot condition.
A: You can pay with credit card or Apple Pay. Only after the payment is successful, the appointment is confirmed.
A: When booking the appointment, the mobile app asks you to pay with credit card or Apple Pay. Only after payment is successful, the appointment is confirmed.
A: Yes, after the appointment is complete, you will see the invoice in your mobile app account.
A: Yes, you can book the appointment at home, hospital, Reactivation Care Centre (RCC), long-term care, or retirement homes.
A: The service areas depend on the foot care nurses in your area. Today, the mobile app has several foot care nurses registered in Toronto and the Greater Toronto Area. However, we continue to add more foot care nurses across Ontario and across Canada.
A: The 45-minute to 1-hour appointment could include:
- Cutting toenails
- Treating corns or calluses
- Treating thick fungal toenails
- Treating ingrown toenails
However, the service experience from different foot care nurses may be different. All foot care nurses follow the nursing guidelines of their regulatory body.
A: Yes, you can book the appointment at home, hospital, Reactivation Care Centre (RCC), long-term care, and retirement homes.
A: The mobile app does NOT share your phone number or billing address with the foot care nurse. Only the service address is shared. The service address and billing address may be the same at times. Reebuk Health strongly discourages engaging foot care nurses for services outside of the app.
A: Yes, you can reschedule or cancel your booked appointment. However, there is a small fee to reschedule or cancel appointments with less than 24 hours' notice.
A: You will be notified and asked to rebook the appointment if the foot care nurse cancels it. You will not be charged any fee to rebook for the appointment cancelled by the nurse.
A: Yes. You can view and download your invoice anytime within the Reebuk Health app under your account or booking history.
A: We currently service the Greater Toronto Area (GTA), including: Toronto, Peel Region, York Region, Brampton, Mississauga, and Hamilton.
A: Each 45-60 minute appointment includes:
- Toenail trimming and filing
- Treatment for corns, calluses, thick fungal nails, and ingrown toenails
- Moisturizing
The cost varies based on the nurse's experience, skill level, and client ratings.
A: You can cancel an appointment anytime before the nurse confirms it. Once the nurse confirms, a 50% cancellation fee will apply.
A: You can reschedule your appointment for a $20 rescheduling fee through the Reebuk Health app.
A: Hand nail trimming is available as an add-on service for $10 extra. You can select the “Add Nail Trimming” option while booking your appointment.